Welcome to Glamfinx, operated by GLAMIFYTECH ASSOCIATE PRIVATE LIMITED ("we," "us," or "our"). This Refund Policy governs the use of our payment gateway services. By accessing or using our platform, you confirm that you have read, understood, and accepted these terms. If you do not agree with any part of this policy, please refrain from using our services, as compliance with these terms is necessary to access the platform.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- Duplicate Charges: If your account has been charged multiple times for the same transaction, you may qualify for a refund.
- Unauthorized or Fraudulent Transactions: If a transaction occurred without your consent or if fraudulent activity is detected.
- Failed or Incomplete Transactions: If payment was successfully deducted but the corresponding product or service was not delivered.
Refund requests must be submitted within 48 hours of the transaction. Requests made after this timeframe may be declined at our discretion due to difficulties in verifying transaction details over time.
Refund Request Process
To initiate a refund, you must provide the following information through our designated support channels:
- Transaction Details: Specify the transaction amount, date, and transaction ID to assist us in locating and verifying the payment.
- Reason for Refund: Clearly outline the issue supporting your refund request.
- Supporting Documentation: Include relevant proof, such as receipts, emails, or screenshots, to help us assess the claim.
Refunds will be issued in the original transaction currency and amount unless otherwise stated. Once your request is received, we will review the details to determine eligibility.
If approved, refunds will be processed to the original payment method within 5-7 business days. Processing times may vary based on the policies of the involved banks and payment providers.
Non-Refundable Transactions
Refunds will not be granted under the following circumstances:
- Requests Beyond the Deadline: Refund requests submitted after the 48-hour eligibility period will not be considered.
- Successful Delivery of Products or Services: Refunds will typically not be issued once the product or service has been successfully provided as agreed.
- Violations of Terms and Conditions: If the transaction involved any violation of our platform policies, such as fraudulent activity or misuse.
- Fraudulent or Misleading Refund Claims: If we suspect the refund request is fraudulent or deceptive, we reserve the right to deny the request at our sole discretion.
Glamfinx reserves the right to reject any refund requests that do not meet the specified criteria, and we bear no responsibility for issuing refunds in such cases.
Third-Party Payment Processors
Refunds are subject to the policies and timelines of financial institutions and third-party payment processors involved in the transaction. While we strive to support refund requests, we are not responsible for any delays, rejections, or decisions made by external entities.
Users are encouraged to review the refund policies of their respective banks or payment providers, as their terms may differ from ours.
Policy Modifications
We reserve the right to modify or update this Refund Policy at any time. Changes may be made to comply with legal requirements, industry standards, or business needs. Any updates will be posted on our website, and the revised policy will take effect immediately for new refund requests.
It is the user's responsibility to review this policy periodically to stay informed about any changes. Continued use of our services after any updates signifies acceptance of the revised terms.
Contact Information
For any questions regarding this Refund Policy, assistance with refund eligibility, or to submit a refund request, please reach out to our support team at support@glamfinx.in. Our team is available to assist and address any concerns.