Welcome to our website, operated by GLAMIFYTECH ASSOCIATE PRIVATE LIMITED and Glamfinx (“we,” “us,” or “our”). We provide payment gateway and facilitation services, including those offered by our subsidiaries under Glamfinx. Unless specified otherwise, references to Glamfinx in this policy also include these subsidiaries. Any new subsidiaries that join our network will comply with the guidelines outlined in this policy.
Your privacy and data security are of the utmost importance to us. This policy explains how we collect, handle, and use your information when you visit Glamfinx or use its payment services, whether as a merchant or customer.
We are dedicated to protecting the confidentiality and security of your personal information. When you engage with our website—such as completing registration forms, inquiry forms, transaction details, or accessing our services through mobile apps or APIs—we collect and process your data in accordance with this policy.
By using Glamfinx’s services, features, technologies, website, or applications, you acknowledge and agree to the terms outlined in this policy.
Data Collection
When you use our services, we may collect various types of personal data, including:
- Personal Information
This includes your full name, phone number, email address, and physical address, which helps us verify your identity and ensure smooth communication.
- Business Contact Details
We gather details such as your company name, department, and business size to tailor our services to meet the needs of your organization.
- Account Credentials
Your username and password are collected to secure your account and grant protected access to our platform.
- Payment Account Information
We collect financial details necessary for processing transactions, enhancing security, and facilitating seamless payments.
- User-Generated Content
Content such as comments, reviews, and social media posts helps us gather insights, enhance user experience, and boost engagement.
- Device and Mobile Identifiers
Unique device identifiers assist us in recognizing your device, optimizing system performance, and bolstering platform security.
- Location Data
Geolocation information enables us to offer region-specific services and detect potential fraudulent activities.
- Verification and Business Documents
We collect identity verification documents, business licenses, and similar materials to meet compliance and regulatory requirements.
- Technical Data
We process data like browser type, IP address, and operating system to improve platform performance and resolve technical issues.
- Additional Data
Other collected data, such as timestamps, browsing history, language preferences, age, gender, and cookies, helps us customize services and content to suit your preferences.
As you interact with our website, mobile apps, or digital services, some information may be automatically gathered through tracking technologies like cookies. Additionally, personal data may be shared with merchants during transactions to enable payment processing.
Data Accuracy and Authentication
By using our services, you confirm that the information you provide is accurate, complete, and truthful. You are responsible for correcting any errors or omissions in the data you submit. You may review and update your information at any time to keep it accurate.
How We Use Your Data
We use the data we collect for the following purposes:
- Transaction Processing
Your data is used to authorize payments, calculate taxes, handle billing, process refunds, manage chargebacks, fulfill orders, and resolve disputes.
- Service Provisioning
We use your data to generate invoices, send transaction notifications, manage access keys, provide product downloads, and handle subscriptions.
- Identity Verification and Fraud Prevention
We process your data for KYC verification, fraud detection, underwriting, risk assessments, and to comply with regulatory requirements.
- Business Operations Support
Your data helps us improve services, analyze market trends, develop new products, and implement marketing strategies.
- Legal and Contractual Compliance
We use your data to comply with legal requirements, enforce agreements, manage financial reserves, and comply with court orders.
- Data Analytics and Business Intelligence
We analyze your data to generate reports, derive insights, and support decision-making.
- Policy and Compliance Enforcement
We ensure compliance with company policies, industry standards, and payment regulations to maintain security and transparency.
- PCI Compliance
We process your financial data in accordance with Payment Card Industry (PCI) standards to ensure confidentiality and security.
- Personalized Services and Marketing
We use your data to deliver tailored content, personalized recommendations, and targeted advertisements.
- Secure Payment Storage
Your payment details may be securely stored for faster transactions, recurring payments, and subscription services.
- Sales Performance Monitoring
We analyze transaction data to track sales trends, understand customer behavior, and optimize product offerings.
- Authorized Data Sharing
Where necessary, we share relevant data with regulatory bodies, auditors, investors, and professional advisors to ensure compliance and operational efficiency.
Data Security and Storage
We utilize advanced security measures, such as encryption, secure servers, and regular security audits, to safeguard your data from unauthorized access, alteration, or misuse.
While we follow security best practices, no system is entirely immune to cyber threats. If you suspect a security breach, please contact us immediately at support@glamfinx.in for assistance.
Your data may be processed across various jurisdictions due to international transactions. By using our services, you consent to the processing of your data in regions with varying data protection laws.
Data Retention
We retain personal data only as long as necessary to fulfill its purpose and meet legal or regulatory obligations. Once it is no longer needed, data is securely deleted, anonymized, or altered to prevent reconstruction.
Certain financial records, including transaction histories, may be retained longer to comply with tax, accounting, and legal requirements. We periodically review our data retention policies to ensure compliance with current regulations.
Data Sharing
We may share personal data with trusted third-party service providers responsible for payment processing, fraud prevention, and customer support. These third parties are required to adhere to strict security protocols and legal standards.
During transactions, customer data may be shared with financial institutions and payment processors for processing purposes. Merchants using our payment gateway may receive the necessary customer data to complete transactions.
We ensure all third-party partners maintain strong security measures, and although we oversee shared data according to this policy, we recommend reviewing their privacy policies for more information.
Corporate Transfers
In the event of a merger, acquisition, or corporate restructuring, your personal data may be transferred as part of the transaction. This Privacy Policy will continue to govern the protection of your rights regarding data security.
If there are significant changes to how we handle your data post-transfer, we will notify you and offer an opportunity to review the updated policy. Notifications will be sent via email or public announcement.
Legal Disclosures
We may disclose your personal data if required by law, such as in response to subpoenas, court orders, or law enforcement requests. Disclosures may also be made to prevent fraud, enforce legal rights, or meet regulatory obligations.
Payment Security
Your financial information is securely encrypted and transmitted following industry security standards. We comply with PCI-DSS protocols to protect payment data during transactions and storage.
With your consent, stored payment data may be used for recurring payments, one-time purchases, or subscription-based transactions. Transaction data may also be shared with tax authorities if required by law.
Minors
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If unauthorized access by a minor is detected, we will terminate the account and delete the associated data.
Parents or guardians who suspect unauthorized use should contact us immediately for resolution.
External Links
Our website may contain links to third-party platforms. We encourage users to review external privacy policies before sharing information, as we are not responsible for their data practices.
Public Forums
We may offer forums, message boards, or comment sections for community engagement. Any information shared in these areas becomes public.
If you need assistance removing content, please contact us. While we will make reasonable efforts to accommodate your request, complete removal may not always be possible.
Policy Updates
This Privacy Policy may be updated periodically to reflect regulatory changes or service improvements. Any updates will be posted on this page, and registered users will be notified via email or platform alerts.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at support@glamfinx.in. Our support team is available to assist you.